If you have received a defective product, please refer to our limited product warranty terms.

We accept returns or exchanges within 30 days of purchase (i.e., the date listed o

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dawnrise.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dawnrise.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dawnrise.co.

n your receipt). Products cannot be returned or exchanged after 30 days from the date of purchase.

All products must be returned to EPYSHOP in their original condition. You may be responsible for the costs caused by normal wear and tear, improper use, mis-assembly, missing parts, or accidents.

If a refund or replacement is required due to product quality issues, we will cover the costs of return shipping and restocking.

If you need to return or exchange for personal reasons, you will be responsible for the cost of return shipping and any restocking fees determined by EPYSHOP at its sole discretion based on the nature and condition of the product being returned or exchanged, as well as any other terms of EPYSHOP's policies.

To initiate a return or exchange, please contact EPYSHOP at info@dawnrise.co. We will reply to you as soon as possible. If the request for a return or exchange does not comply with the above terms, EPYSHOP will not authorize the return or exchange. If you do not contact us first and return the product without EPYSHOP's explicit authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.

For all authorized returns or exchanges, EPYSHOP will send you a prepaid return label.

Please send the product back to us as required. To avoid any extra charges, please include all original packing materials, instruction manuals, complimentary gifts, and accessories with the product.

Returns and exchanges (excluding gaming chairs and motorcycle helmets) should be sent to the following address:

Italy
viale del commercio 3
20080
calvignasco mi

Gaming chairs and motorcycle helmets should be sent to the following address:

Spain
Carrer de Benirredrà, 253
46119 Nàquera, València, España

Once we receive your returned or exchanged product, we will send you an email to notify you that we have received your returned item. We will also inspect the item and notify you whether your request for return or exchange was ultimately approved or denied. This assessment will be made by EPYSHOP at its sole discretion based on the condition in which the item was received and any other terms of EPYSHOP's policies. If everything is in order, we will send out your expected exchange of goods or refund within 1 - 3 working days. Please note: You will receive the refund in the original form of payment within approximately 10 working days.

Please inspect your order immediately upon receipt. If the product is defective, damaged, or you have received the wrong item, please contact us immediately so that we can evaluate the problem and handle it properly.

Certain types of products cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific product, please contact us.

Unfortunately, we do not accept returns of promotional items or gift cards.

The quickest way to ensure you get the product you want is to return the existing product first. Once the return is accepted, make a separate purchase for the new product.

Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without the need to provide a justification. As above, your product must be in the original condition you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

We will notify you once we have received and inspected your return, and let you know whether the refund was approved or not. If approved, you will be automatically refunded in the original payment method within 10 working days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

Refunds usually take several days to process before they appear on bank or credit card accounts. If you have not yet received your refund, please wait for it to be posted and then call your bank or credit card company to check its status. If the bank or credit card company cannot confirm that there is a refund pending, please contact us at info@dawnrise.co. We will reply to you within 1 - 2 working days.

Contact Customer Service Email: info@dawnrise.co, to obtain a pre-approved return authorization. To expedite the process, please have your order number and the reason for your return ready.

All returns and exchanges must be in new, unused condition, complete with the original box, instruction manuals, warranty cards, etc. We do not accept returns of products purchased from third-party retailers. If you send us a return or exchange that is not complete, a restocking or re-boxing fee will be charged. All packages refused by customers without prior written consent will be charged for return shipping. We do not provide return shipping labels. You must handle return shipping yourself. Refunds will be issued in the original payment method within 30 days of receiving the return. Return Authorizations (RA) are valid for fourteen (14) calendar days after they are issued. Products returned after the expiration date will be refused. We do not accept returns of products marked as “closeout” items.