Shipping Policy
Shipping Information & Processing Time
Most orders will be shipped within 2 to 7 days after the payment is processed. Once your order has been shipped, we will provide you with a tracking number so that you can track your package.
Shipping Rates and Time:
Shipping Method
Country
Estimated Delivery Time
Shipping Cost
Unless otherwise specified, most orders will be shipped by GLS, BRT or FEDEX-TNT ground transportation.
Shipping is free for all products on the website within Spain and Portugal.(excluding Cantabria², Navarra², Balearic Islands²)
The shipping fee for these regions (Ireland, Estonia, Austria, Bulgaria, Belgium, Poland, Denmark, Germany, France, Finland, the Netherlands, the Czech Republic, Latvia, Lithuania, Luxembourg, Romania, Malta, Sweden, Cyprus, Slovakia, Slovenia, Greece, Hungary, Italy) is 15 euros.
Specific Delivery Time: Usually it takes 7 - 15 days.
Note: The delivery time is calculated based on calendar days and is only for general reference. Shipping delays may be caused by natural disasters, bad weather, war, public holidays, and other factors beyond our control.
Returns and Exchanges
If you have received a defective product, please refer to our limited product warranty terms.
Rules for All Our Products
We accept returns or exchanges within 30 days of purchase (i.e., the date listed on your receipt). Products cannot be returned or exchanged after 30 days from the date of purchase.
All products must be returned to EPYSHOP in their original condition. You may be responsible for the costs caused by normal wear and tear, improper use, mis-assembly, missing parts, or accidents.
If a refund or replacement is required due to product quality issues, we will cover the costs of return shipping and restocking.
If you need to return or exchange for personal reasons, you will be responsible for the cost of return shipping and any restocking fees determined by EPYSHOP at its sole discretion based on the nature and condition of the product being returned or exchanged, as well as any other terms of EPYSHOP's policies.
Procedure for Returns or Exchanges
To initiate a return or exchange, please contact the staff at EPYSHOP via epy_service@epyshop.com. We will reply to you as soon as possible. If the request for a return or exchange does not comply with the above terms, EPYSHOP will not authorize the return or exchange. If you do not contact us first and return the product without EPYSHOP's explicit authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.
For all authorized returns or exchanges, EPYSHOP will send you a prepaid return label.
Please send the product back to us as required. To avoid any extra charges, please include all original packing materials, instruction manuals, complimentary gifts, and accessories with the product.
Once we receive your returned or exchanged product, we will send you an email to notify you that we have received your returned item. We will also inspect the item and notify you whether your request for return or exchange was ultimately approved or the disapproval. This assessment will be made by EPYSHOP at its sole discretion based on the condition in which the item was received and any other terms of EPYSHOP's policies. If everything is in order, we will send out your expected exchange of goods or refund within 1 - 3 working days. Please note: You will receive the refund in the original form of payment within approximately 5 - 7 working days.
If you have any questions or need assistance with your return or exchange, please contact our customer service via epy_service@epyshop.com. We will reply to you as soon as possible.
Delayed or Unreceived Refunds
Refunds usually take several days to process before they appear on bank or credit card accounts. If you have not yet received your refund, please wait for it to be posted and then call your bank or credit card company to check its status. If the bank or credit card company cannot confirm that there is a refund pending, please contact us via epy_service@epyshop.com. We will reply to you within 1 - 2 working days.
